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Stablecoinpe

Frequently Asked Questions

Everything you need to know about StablecoinPE - the secure, non-custodial stablecoin payment platform.

Security & Fund Custody

StablecoinPE operates on a non-custodial model, meaning:

  • You always maintain full control of your funds

    Your private keys stay in your wallet (MetaMask, etc.)

  • We only propose transactions

    The app creates transaction proposals that you must approve and sign

  • No access to your private keys

    We cannot access, transfer, or control your funds in any way

We offer two plans to serve different business needs:

Free
Free Plan
  • Basic invoice creation and management
  • Limited to 5 invoices per month
  • Basic payment processing
Pro
Pro Plan
  • Unlimited invoices
  • Advanced payment features
  • Priority support
  • Request 2 new features after payment

We're currently offering an early bird discount of 80% on Pro subscriptions. This special pricing is available for a limited time as we add new features to the platform.

Important: This discount will be reduced to 25% as we add more features to the platform. Lock in the 80% discount now before it changes!

New features being added include advanced analytics, multi-currency support, automated recurring payments, and more.

Pro subscribers can request 2 new features after their payment is confirmed. Here's how:

  • Submit feature requests via the contact form

    Use the contact form from the main dashboard and include your account email and detailed description of the features

  • We'll review and prioritize your requests

    Features are evaluated based on technical feasibility and user demand

  • Get notified when your features are implemented

    We'll keep you updated on the development progress

You may see subscription-related items in your invoice list and wallet management for several reasons:

  • Subscription Invoices

    These are generated when you upgrade to Pro or renew your subscription

  • Subscription Wallets

    These are wallets used to process subscription payments and may be visible to admins

  • Admin Visibility

    Company admins can see all wallets and invoices, including subscription-related ones

Note: Subscription invoices are automatically generated and processed through our secure payment system. You can filter them out using the "Non-Subscription" type filter in the invoice list.

Our payment process is designed to be secure and transparent:

  • 1. Transaction Proposal

    The app creates a transaction proposal with all payment details

  • 2. Wallet Approval

    You review and approve the transaction in your wallet (MetaMask, etc.)

  • 3. Blockchain Execution

    The transaction is executed on the blockchain and recorded permanently

  • 4. Confirmation

    You provide the transaction hash to confirm the payment in the app

We support multiple blockchain networks and their native stablecoins:

  • Ethereum (ETH)

    USDC, USDT, DAI

  • Polygon (MATIC)

    USDC, USDT

  • BSC (BNB)

    BUSD, USDT

Coming Soon: We're constantly adding support for new networks and tokens based on user demand.

Wallet Management & Verification

Verification proves you control the wallet address by signing a cryptographic message. This prevents unauthorized users from adding wallets they don't own and ensures payment security. It's a free, one-time action per wallet.

How it works:

  • Sign a message

    We ask you to sign a cryptographic message with your wallet - this proves you control the address

  • No transaction sent

    Signing a message is FREE and doesn't send any tokens or cost gas fees

  • One-time verification

    Once verified, your wallet is trusted for all future transactions

While technically the same Ethereum address works across all EVM networks (Ethereum, Polygon, Base, etc.), we require you to specify which network you want to receive payments on. This prevents confusion and potential loss of funds. If you use an unsupported network, both you and the payer need ETH on that network to complete transactions, which can cause delays.

Yes! You can add the same wallet address for different networks (like Ethereum Mainnet and Polygon). Each network requires separate registration and verification to ensure you want to receive payments on that specific network.

This gives you flexibility while maintaining security - you control which networks you want to receive payments on.

Gas fees are network transaction costs paid to blockchain validators. Even though you're sending USD stablecoins (like USDC or USDT), you need a small amount of ETH in your wallet to pay for the transaction on Ethereum-based networks. The amount varies based on network congestion but is typically $5-20.

  • Gas fees are required

    Every blockchain transaction requires gas fees to be processed by validators

  • Paid in network currency

    On Ethereum networks, you pay gas fees in ETH, not in the stablecoin you're sending

  • Variable costs

    Gas fees fluctuate based on network congestion - higher activity means higher fees

You'll need to purchase a small amount of ETH and send it to your wallet before you can send stablecoin payments. Most crypto exchanges (Coinbase, Binance, etc.) allow you to buy ETH. We recommend keeping $10-20 worth of ETH in your wallet for gas fees.

We prioritize reliability and security for standard users, which means enforcing strict network requirements. This reduces errors and prevents fund loss. Enterprise customers can contact us for custom configurations with additional flexibility based on their specific needs.

Our approach ensures:

  • Reduced errors

    Strict network requirements prevent sending funds to wrong networks

  • Clear expectations

    Payees receive funds exactly where they expect them

  • Better security

    Prevents confusion and potential loss of funds from network mismatches

Think of it like this: Each blockchain network (like Ethereum, Polygon, Base, or Arbitrum) is like a completely separate country with its own money system. Just like you can't use US dollars in Japan (you need yen), you can't use an Ethereum wallet address on Polygon or Base.

Here's why wallet addresses are unique to each network:

  • Different Networks = Different Addresses

    Each network has its own rules and format for wallet addresses. Your Ethereum address won't work on Polygon, and vice versa.

  • Separate Ledgers

    Each network keeps its own record of transactions. They don't talk to each other, so they need separate wallets to track your money.

  • Safety First

    Keeping wallets separate helps prevent mistakes. You can't accidentally send Polygon tokens to an Ethereum address - the system knows they're different!

We're here to help! Here are the ways to get support:

  • Contact Support

    Use the contact form from the main dashboard - we'll get back to you soon

  • Pro Subscribers

    Get priority support with faster response times

  • Documentation

    Check our comprehensive guides and tutorials


Still have questions?

Our support team is ready to help you get the most out of StablecoinPE. Use the contact form from the main dashboard and we'll get back to you soon.